Refund Policy — Nova Code Platform

1. General Principle

Nova code Platform provides digital and software services that typically begin with planning, design, or development immediately after a request is approved and payment conditions are met. Accordingly, the following refund policy applies in a manner consistent with the nature of these services and the regulations in force in the Kingdom of Bahrain.

2. Before Actual Work Begins

1. If the request has not yet been approved by management, or is still in the initial review stage without a work commencement confirmation being sent:
   • The client receives a full refund of the amount paid (excluding any transfer or intermediary fees imposed by the bank, which are not recoverable from the Platform), within a reasonable period following official cancellation notice through available channels.
2. If a request is cancelled due to a reason attributable to the Platform (inability to fulfill due to announced operational reasons), the refund is processed in full or in part based on the portion of work not yet consumed, with written notice to the client.

3. After Request Approval and Work Commencement

1. Once actual execution has begun (resource allocation, programming, design, environment setup, or delivery of a first agreed-upon preliminary version), the request becomes non-refundable in full, except in the following cases:
   • Proven material non-compliance by the Platform within the agreed scope, handled through appropriate compensation or partial refund following case review.
   • A written agreement between both parties to terminate work and refund a specified percentage.
2. Payments tied to completed, delivered, and accepted milestones in accordance with agreed criteria are non-refundable unless a substantive unresolved error is proven within the warranty period defined in the terms or contract.

4. Partial Refund

1. When a client requests work stoppage after partial execution, the completed portion is assessed based on records, the approved request, and correspondence, then deducted from the total amount, and the remainder — if any — is refunded within the period stated below.
2. Any bank or intermediary fees may be deducted from the refunded amount in accordance with the relevant bank's policy.

5. Cases Generally Not Eligible for Refund

(The table is for guidance only and does not replace individual review of each request.)

6. Refund Request Process

1. The request is submitted via [official email / contact form on the website], including the order number and reason for the request.
2. Management reviews the request within a reasonable number of business days (e.g. 5–10 business days, subject to adjustment per the Platform's published policy).
3. The client is notified of the decision in writing (partial approval, full approval, or rejection with a brief reason where applicable).

7. Refund Method

1. Upon refund approval, the approved amount is returned via the same original payment method where possible, or via bank transfer to an account matching the client's or company's name, as required by identity verification and anti-fraud procedures.
2. The time for the amount to reach the client's account depends on the intermediary bank and may take several business days.

8. Currencies and Tax

1. All amounts are in Bahraini Dinar (BHD) unless explicitly agreed otherwise.
2. Value Added Tax (10%) is handled in accordance with the invoice and applicable regulations: where a refund relates to a taxable amount, the net is returned according to the Platform's adopted accounting rules and the practical interpretation of the case.

9. Updates

This policy may be updated. Any amendment will be announced on the website with an effective date. Requests approved prior to an update are governed by the policy in effect at the time of purchase unless otherwise specified.

10. Contact

• Email: [email protected]
• Phone: +973 33991916