Privacy Policy
Privacy Policy — Nova Code Platform
1. Who We Are
Novacode Platform (referred to as "we" or "the Platform") operates a website and digital services for software development and digital solutions, functioning within the Kingdom of Bahrain.
We are committed to protecting your privacy and personal data in accordance with this policy and applicable regulations.
2. Data We May Collect
Depending on your use of the website or services, data collected may include, but is not limited to:
| Category | Examples |
|---|---|
| Identity & Contact Data | Name, email address, phone number, company name. |
| Account Data | Encrypted login credentials, language preferences, account ID. |
| Order & Transaction Data | Project description, amounts, selected payment methods, order references, transfer confirmations when requested. |
| Technical Data | Approximate IP address, browser type, device, general error logs for security and performance improvement. |
| Correspondence | Support ticket content, "Contact Us" messages, or conversations through channels available to eligible clients. |
We do not intentionally request data unnecessary for service delivery; data is minimized wherever possible.
3. Why We Process Your Data (Purposes)
We process data in order to:
- Fulfill orders, issue invoices and documents, and communicate regarding delivery.
- Verify identity and for anti-fraud and legal compliance purposes.
- Improve the website, security, and user experience (anonymized where possible for aggregate analytics).
- Provide technical support and respond to inquiries.
- Meet legal obligations (retaining financial records where required, and responding to competent authorities upon a valid legal order).
4. Legal Basis for Processing
We rely on the existence of a contract or pre-contractual steps (service request), or consent where explicitly sought (such as certain forms), or a legal obligation, or legitimate interest in securing the platform and preventing abuse — as applicable to each processing activity.
5. Sharing Data with Third Parties
We do not sell your personal data. We may share limited data with:
- Hosting and infrastructure providers to keep the website and backups running.
- Email service providers when sending operational notifications (order, approval, ticket).
- Legal authorities where a valid legal obligation or court order exists.
Vendors are required to respect data confidentiality and handle it only within the agreed purpose.
6. Storage, Retention & Security
- Data is stored in systems subject to reasonable security measures (access controls, backups, updates).
- Retention periods depend on the nature of the data and legal and accounting obligations; data is deleted or anonymized where possible once its purpose has been fulfilled, unless retention is legally required.
- No system is entirely risk-free; we make reasonable efforts to minimize unauthorized access.
7. Cookies & Local Storage
The website may use cookies or local storage to:
- Maintain a login session or language preference.
- Support basic security functions.
You may configure your browser to reject certain cookies; this may affect some functionality.
8. Your Rights
Under applicable regulations, you may be entitled to — where applicable:
- Access your basic data within your account or via a directed request.
- Request correction of inaccurate data.
- Request deletion or restriction of processing where no mandatory basis exists for retention.
- Object to processing based on legitimate interest in specific cases.
To exercise your rights, contact us at [official email] specifying your request and providing proof of identity when required.
9. International Data
Where cloud services outside Bahrain are used, we rely on providers that offer appropriate contractual safeguards where possible; operational details may change as infrastructure is updated without compromising the data protection principle.
10. Minors
Our services are directed at adults or businesses. If you believe we have collected data from a minor without appropriate capacity, please contact us so that appropriate action may be taken.
11. Updates to This Policy
We may update this document to clarify practices or to meet legal requirements. A version number or "last updated" date is displayed on the page where available in the admin panel. Continued use of the service after an update constitutes acknowledgment of the updated policy for subsequent uses where legally applicable.
12. Contact — Privacy Officer / Platform
For any inquiry related to the privacy policy or your data:
- Email:
[email protected] - Phone:
+973 33991916